Improve organisational performance

Organisations need to take advantage of technology and data to bring new value to customers and across their wider supply network.

Organisational agility is a company-wide way of working shown to drive top-tier financial performance. It requires centring on customers, speeding up time to value, designing for simplicity, building to evolve and empowering people.

Amid increased regulatory scrutiny and a shifting economic and societal landscape, firms need both resilience and agility to survive. They must ingeniously combine agile and resilient ways of working into their operating model, and the way they adapt.

The benefits of agility are clear to those who’ve experienced it: alert, aware and inclusive teams; quicker response times to customer needs and competitive changes; and being able to unlock creativity and ingenuity.

Agile product management can drive customer-centricity and maximise value from investments by developing winning products and services that meet customer needs.

Financial Conduct Authority (FCA) made it clear that despite best efforts, some firms aren’t yet meeting necessary levels of compliance for new operational resilience policies. Firms must take urgent steps to avoid fall out with the regulators.

As organisations turn to agility to solve today’s challenges, they must harness their diversity to drive innovation and transformation, and to create opportunity from complexity.

In 2020, as the COVID-19 pandemic accelerated, Unilever – a leading fast-moving consumer goods company – needed to rapidly evolve their global operations. Unilever and PA created a world-leading digital tool, COVID-19 Awareness and Situational Intelligence (CASI). CASI is a live dashboard providing real-time monitoring and predictive intelligence on COVID-19 trends from a global and regional level down to individual sites.

The Driver & Vehicle Standards Agency (DVSA), which is responsible for driving tests in Britain, wanted to reinvigorate the service they provide to learner drivers. expertise in business case development, operating model design and sourcing to assist DVSA in reimagining the commercial delivery model for the driving theory test. Together with the DVSA we engaged 100+ potential suppliers prior to the procurement activity starting, uncovering potential for an innovative mixed-economy model that will bring greater control, value and quality.